Shipping policy

Thank you for your order with Asmanis ProGel! We do our best to deliver your personal care products as quickly and safely as possible. We currently only accept online orders for delivery within the Netherlands. Customers outside the Netherlands can contact us at info@asmanisprogel.com to discuss a possible order. Delivery times and shipping costs are shown at checkout.

Processing time

Products shipped directly by our supplier are expected to be printed and packed within approximately 2 working days (Monday to Friday, excluding public holidays). Once your order has been dispatched, you will receive a confirmation email with your tracking code.

Shipping costs and delivery times

Products shipped directly by our supplier: standard shipping to the Netherlands is expected to take approximately 4 working days after processing. Allow approximately 6 working days in total for processing and delivery.

Products we hold in our own stock: the estimated delivery time within the Netherlands is 1–2 working days. This delivery time only applies to products that we actually hold in our own stock; our current personal care products are shipped by our supplier.

Tracking

All orders are shipped with tracking. Once your order has been dispatched, you will receive the tracking code by email.

Delays

Delivery times are estimates and may vary due to high demand, public holidays or carrier delays. Has your order been delayed? Please contact us at info@asmanisprogel.com. We will help you track your order and find a solution. Your statutory rights remain unaffected.

Damaged or lost parcels

If your order arrives damaged or is lost in transit, please contact us as soon as possible at info@asmanisprogel.com and include your order details. We will investigate the problem and help you find an appropriate solution. This request for prompt notification does not limit your statutory rights.

Contact

Do you have questions about shipping? Please contact us at info@asmanisprogel.com.